Thursday, April 30, 2009

household week

This past week has been an eventful week of household stuff.  And by stuff, we mean things that break and require money to fix.

It started few months ago with the washer not filling up our washer.  Oh and have we ever mentioned that our washer/dryer is outdoor in the backyard? yeah, we won't go there for now.  After debugging the washer for a few weeks, kinda like coding, I finally figured out it could be the solenoil.  I know, I know, sole-who? I still find that name kinda funny.  The $30 part finally came this week and I replaced it immediately thinking we could finally do a load of laundry that wont' take 4 hours.  Nope, no luck.

washer water valve
After debugging with a set of new hoses did I realize that it's not the hose or the washer, it's actually the house's pipe.  The pipe was spewing out these yellow crystals that would clog up the filter and preventing water flow.  So in the meantime, I hooked the garden hose to the cold water valve and we were finally able to do a few loads of laundry.  Ghetto, I know, but hey, at least we have some clean clothes now.
washer pipe

Moving on to this warning light that came on in my car.  Took it immediately to the dealer only to get a call few hours later.  "Sorry to inform you that rodent damage would not be covered under warranty."  I remembered almost having a heart attack, just can't recall if it was from the estimated $680 we would have to drop to repair the cables or the fact we have rats in our detached garage.  When I stopped back to the dealer to see under the hood with them, we found a few half eaten figs and lots of rat droppings, looks like they've been having a parteeeee in there for a while now
ABS, ESP Inoperative

With car in the shop, the next issue to tackle is what to do with the new pets we now have in the garage.  Suggestions came from all directions, from buying a new house to leaving Charlie in the garage from Jean's mom since she is not a big fan of Charlie.  We finally decided on fixing the garage once and for all.  We knew most likely the rats were living and coming into the garage through this semi storage shed contraption that the previous owners built between the garage and the fence.  It's nothing more than pieces of wood acting as a small roof connecting between the garage wall and the fence.

While waiting for handymen to come and give estimates on Sat afternoon with our friend hanging out over at our house, he suggested, "why don't we just do it ourselves?" By now, it's 2PM and we were all just lounging in front of the TV waiting for an evening BBQ with some other friends.  But hey, what the heck, I'm an engineer, he's in sales, neither of us handymen (ok, he is more than me), let's do it!

While he went home to get some tools, Jean and I started the demolition work.  We'll spare you all the details, but let's say a few rat skeleton showed up while digging up the dirt and rotten wood in that so called storage area.  I know, huh? rodent skeleton!!!

We ended up calling another friend up for reinforcement and also to borrow their truck so we can get wood from Home Depot.  After a day and half of sawing, (lack of proper) measurements, lots of nails and screws of various sizes and few cans of foam, we were finally done around Sunday evening.  Not exactly Extreme Home Makeover or Cribs quality, but a handyman came by later and said it wasn't too bad of a job, Jean and I both think he was just being nice while trying not to laugh his behind off.

garage

garage

garage

garage

Now the finale.  With the car fixed, half of the garage rebuild and the washer almost back to full operation, things were almost all back to normal.  Then on Tue night, I did something stupid which I won't mention here and broke the build-in microwave/hood combo above the stove.  The handyman came by and dropped off an Asian range hood which he'll come back and install next week.  On a side note, did you know Googling for "asian hood" and "asian range hood" gives you very different results?  Never thought I'd Google for something that sounded gangsta.

So that would conclude our eventful week.  On the bright side, we both still have jobs, nice house, nice cars, cute dog, so we're not going to complain :-)

Friend just came by tonight and told us he fixed his leaky toilet, probably our bad luck rubbing off in his house now.  Hmm... we think our toilet might be leaking too, maybe we'll try to fix that next weekend?

Friday, February 13, 2009

Microsoft retail stores


Told the wife that Microsoft is planning on opening retail stores, like Apple.  And her response.

"umm... ok... so like a Best Buy? but with just one section?"

Tuesday, February 10, 2009

Pays to be patient and courteous

Last month, we had a tire saga with Sears and Mercedes dealer.  What started out as a simple nail patch in the tire took an unexpected turn.  Fortunately, after few weeks, we finally got reimbursed for the full expense.

Here's the picture of the original nail in the tire.  I took the car to Sears Auto so they could repair the tire.  But was called back after an hour and they showed me the 2nd picture below.  Notice how the nail is no longer an issue now.

 
 
According to the Sears technician, when he unmounted the tire, the shovel went right through the tire and (whatever that means...) the only way this could happen is if the tire is defective in the first place.  Not knowing anything about tire or how this works, we took the car to the dealer and asked for their opinion.  BTW, note to other SLK owners, the tire does not fit in the trunk :-)  Of course, as expected, the dealer concluded that this is not a Michelin defect and it was Sears' responsiblity.  To avoid more hassles, we just paid Mercedes to put on the new tire for $400 (ouch!)

Few days later, I returned to Sears to speak with the store manager.  He is was friendly, courteous, but insisted that this is a defective Michelin tire.  Without any progress, I finally wrote to both Michelin corporate and Sears corporate to explain the situation.  Michelin informed me that "... inform Sears that you have been instructed by Michelin to have them contact us at the number below to discuss their findings...".  On the other hand, Sears corporate forwarded my email to Sears Regional office and within days, the same store manager contacted me.

I brought in the tire and the letter from Michelin.  To my surprise, after about 5 minutes, he said: "You know what I'm going to do for you... you've been so patient, friendly and just a nice customer, I've asked my regional manager and he agreed that we can just refund you back the full amount" Victory for us! :-)

Lessons we learned from this?
  • Patience.  Right after the event, frustrated and upset, we didn't react immediately.  It was helpful that we were both so busy with work and we could only handle this when we finally got time.  By then, the calmer temperament helped.
  • Even in such situation, I think staying friendly and reasonable helped in our case.  The store manager told me repeatedly that he thought I was nice and resonable.  I explained to him that I'm just a customer stuck in the middle.
  • Maybe it is just safer to take a new car to the dealer for service next time.

Sunday, January 11, 2009

Why we pay the premium to live in the Bay Area

In the middle of January, here's what one can do in the Bay Area. No wonder we pay the premium to live here.

  • Hiking behind Stanford University campus to the famous "Dish"

  • Then having yummy lunch in Palo Alto downtown with friends.

  • While having lunch, looking across University Ave (Palo Alto Downtown) and spotting a Tesla

  • Driving home on beautiful HWY 280 with top-down!

We love the Bay Area!

Thursday, January 1, 2009

sale sale sale

The picture-taking at the mall started out innocently, before I knew it, I almost ran out of film. The retailers are doing all they can to lure shoppers in.  If I didn't understand English, I'd think America's favorite brand is "Sale" and its favorite color is orange.